Guest Directory

Dear Guest,

May I take this opportunity to offer you a warm welcome to the Best Western Plus The Croft Hotel and the delightful village of Croft-on-Tees, North Yorkshire.  We strive to make your stay as comfortable and enjoyable as possible.

Enjoy our facilities during your stay, whether it’s a meal in our restaurant or a drink or two in our bar, our friendly team members will be on hand and ready to serve.  Whether staying for business or leisure we hope our complimentary wi-fi throughout the hotel makes planning your day nice and easy.

The following guest directory is designed to answer the most frequently asked questions, should you have any further questions, queries, comments or thoughts during your stay, please do not hesitate to speak to a member of the team who will be more than happy to assist.

Darlington is a town with artistic, musical, and sporting excellence at its heart.  While you are here you will have the opportunity to enjoy an abundance of shops, theatres, restaurants, and bars.  Alternatively, explore the many beautiful smaller villages in the surrounding area such as Yarm, known for its fine dining restaurants which are set in the village’s historical building.

Thank you for choosing the Best Western Plus The Croft Hotel.  We constantly strive to improve the service offered to our guests and welcome all feedback, good or bad.  If you prefer you can email me directly on

On behalf of all the team, I wish you a very enjoyable stay.

Kind regards,


John Teasdale

General Manager


Our service promise is……..

If something is not meeting your

expectation, please let us know

We want to make it right!


A-Z of Services and Facilities 


The Bar and Restaurant


The Bar is open each day with a range of snacks, beers, and wines.


Monday-Friday:  7:00am-10:00am

Saturday & Sunday:  8:00am-10:00am

Breakfast has been called “the most important meal of the day” and whether you want a full traditional English Breakfast or just a coffee, you will find what you’re looking breakfast menu.

Early Express Breakfast

Available from 6:00am-7:00am and must be ordered by 10pm the evening before. This includes: a hot beverage, piece of fruit, fruit juice “to go”.


Food is served 6:00pm – 8:30pm daily


Access to the Hotel at Night

For security purposes, the main entrance to the hotel is locked after 11pm. If you are returning to the hotel after this time, please ring the bell on the rear entrance in order to alert the Night Porter.


Airport and Airline Enquiries

Please contact reception for airline information and assistance.


Alarm Calls

Please contact reception by dialling 0.



A duty manager is available 24 hours a day. Please contact reception.


Bathmats and Bathrobes

These are available from reception. Dial ‘0’ to contact them. Charges applicable.


Bus Enquiries

Please contact reception for bus information.


Business Centre

If you require printing services please speak to reception who will be happy to help.


Car Hire

Car hire and chauffeur can be arranged by reception.


Check Out

All rooms must be vacated by 11am on the day of departure. If you require an extension to your departure time this can be arranged for a small charge.



Please ask at reception for detail of local churches and times of service.


Conference and Banqueting

Our team can assist you to organise a meeting, conference, company dinner dance, themed banquet or a gala ball. Each event is treated individually to give you complete flexibility. Please contact a Duty Manager or our Conference & Banqueting Co-Ordinator to view our different suites and to obtain further information. Sample menus and brochures are available upon request. Audio visual equipment is available to hire, please speak to reception for further information.


Credit Cards

The hotel accept MasterCard, American Express, Visa and Switch.


Credit Facilities

Credit is only given by prior arrangements. This can only be arranged via head office.


Doctors and Dentists

Please contact reception for further contact information. If you are feeling unwell we recommend you call NHS Direct immediately on 111 (available 24 hours a day).


Do Not Disturb

If you do not wish to be disturbed in your room, please place the “do not disturb” sign on the outside handle of the door. Also, if you do not wish to be disturbed by the telephone, please dial 0 and advise reception.


Dry Cleaning and Laundry Services

This service is available Monday- Friday (except for bank holidays). Please speak to reception to arrange this service.


Electricity and Voltage

The standard voltage is 230volt. A razor socket is provided in the bathroom with both 115 and 230 volt outlets. International adaptors are on offer via reception.


Electric Fans

Electric fans are located in your wardrobe.


Emergency Exits

Emergency exits are located on each floor as sign posted. Please refer to the location plan situated on your bedroom door for your nearest exit.


Emergency Services

In the event of an emergency (police, fire, ambulance) dial 9 for an outside line followed by 999. Should you have any difficulties please contact reception. Please advise reception if you have contacted the emergency services.


Essential Items

If you have forgotten any essential items, please contact reception, who will endeavour to assist.



Reception would be pleased to send a fax upon your request (between the hours of 7:15am and 10:45pm). Subject to a charge.


First Aid

For emergency assistance, please dial 0 or 9 999. For minor injuries, please contact reception. Please ensure that you advise reception if you have contacted the emergency services.



Fresh flowers can be ordered from reception.


Front Desk

Our Reception Team are available 24 hours a day.  Please dial 0. The Reception is open from 7.00am to 11pm, with Night Porter service 11pm to 7.00am.  If you require any help with your luggage, luggage storage (for up to 6 hours but not overnight), taxis, early morning call, express check out or a medical emergency please contact Reception by dialling ‘0’.


Guides, Maps and Timetables

For all local information please contact reception on 0.



Access to the Fitness Rooms complimentary when staying as a guest at the hotel.  Opening times: 24 hours.



A hairdryer is located in your bedside table drawer or in your dressing table drawer.


Hampers/Packed Lunches

Packed lunches are available, please order by 8pm the evening prior.



If you require hospital assistance please contact reception.



Additional towels, pillows, blankets etc. are available. Please dial ‘0’ from your bedroom phone.


Internet Access

Free internet is available for all residents within the reception area. High speed wireless internet access is available free of charge throughout the hotel which should connect automatically when your computer or laptop is started. Please contact reception should you require any internet assistance.


Iron and Ironing Boards

Iron and ironing boards are in your wardrobe.


Keys and Key Cards

Please keep your key and key card with you at all time and hand in upon departure. Goods and services can only be charged to your room account on production of your key card. Goods can only be added to your account if you have a pre-authorised credit card to obtain credit facilities for your stay.


Lost and Found Property

All items are recorded and kept for safe keeping when found. For assistance, please contact reception. You are respectfully requested to check your room thoroughly before checking out to ensure all personal belongings have been removed.


Luggage Storage and Assistance (24 hours)

Should you require luggage collection or storage, please contact reception for assistance. Storage is available free of charge- residents may store luggage as desired during their stay and for up to 6 hours after check out.



Please contact reception should you have any maintenance faults in your room.


Meeting Room

Please see details within “conference and banqueting”.


Mineral Water

Available 24 hours upon request, by contacting reception. (A charge will be made)


Night Service

For assistance during the night, please contact reception. At certain times in the evening, you may experience a slight delay in the answering of the telephone as the night porter will be carrying out security checks.


Payment of Account

Accounts are due on presentation, card or cash. If arrangements have been made to forward your account to your company, please authorise your account by signing it before departure. All accounts are inclusive of VAT at the current rate.



Reception can do photocopying for you between the hours of 7:15am and 10:45pm.



Reception is manned 24 hours a day and can be contacted by dialling 0.



Please see the details under dining at the front of the directory.


Room Cleaning

In the interest of guest safety, daily cleaning of guest’s rooms is on request only.

Should you require any additional items for your room, please contact reception.


Safety and Security

Whilst stringent security measures are in place, the hotel cannot be held responsible for the loss or theft of personal property left unattended in your room or in public areas. Please ensure that your bedroom door is always closed and locked upon leaving your room and that your room key card is kept secure. Keep the hotel key card to charge items to your account. The rooms all have safety deposit boxes, however we can hold and store items in the hotel safe. Please see reception for more information.


Sewing Kits

Please contact reception for the supply of a mending kit.


Shoe Cleaning

We do provide free shoe cleaning pads at reception.



Please contact reception who will advise you on local attractions



We operate a 100% NO SMOKING or VAPING policy inside the hotel premises. We kindly ask you to refrain from smoking in the bedrooms and public areas. If you are caught smoking in your room a fine of £100 will be applied to your bill to cover the cost of fumigating and servicing the room after departure.


Snacks and Beverages

A selection of snacks, bottled mineral water, soft drinks and alcoholic beverages are available 24 hours a day please contact reception.


Special Occasions

If you are celebrating a special occasion, why not contact reception to arrange celebratory champagne, chocolates or maybe some flowers.



Reception will be pleased to order a taxi upon your behalf. Should you require a taxi on weekday mornings, it is advisable that you book the evening before.


Tea and Coffee Making Facilities

In your room, you will find complimentary tea and coffee making facilities. Additional supplies are available from reception.


Telephone/Long Distance Calls

All bedroom telephones are international direct dialling. For an outside line, dial 9, wait for a dialling tone and then dial your required number. These calls are metered and charged at 75p per unit. A tariff is available next to your telephone. A handing fee of £1 plus the cost of the call where appropriate, is made for all direct credit card calls, advice and duration (ADC), reverse charge and free phone calls (0800,0500) – for further details please contact the hotel switchboard by dialling 0. To call another room a 3 digit number is required, using 2 before the room i.e. to call room 25 you would dial 225 or room 1 you would dial 201.


International Country Dialling Codes
Belgium 0032
France 0033
Germany 0049
Ireland 00353
Saudi Arabia 00966
Japan 0081
UAE 00971
USA/Canada 001
Poland 0048
Netherlands 0031
New Zealand 0064
South Africa 0027
Sweden 0046
Denmark 0045



Television Channel List

Button No.1 BBC1
Button No.2 BBC2
Button No.3 ITV1
Button No.4 Channel 4
Button No.5 Channel 5
Button No.6 ITV2
Button No.11 Pick TV
Button No.13 Channel 4+1
Button No.33 ITV+1
Button No.37 Quest
Button No.44 Channel 5+1
Button No.130 BBC News 24


Toiletries, Towels and Face Cloths

If you require extra supplies or you would like a face cloth please contact reception on 0. Reception hold complimentary toothpaste/toothbrush, shaving kits, sewing kits and combs. Sanitary products are also available from reception.


Travel Adaptor

Should you require a travel adaptor, please contact reception.



To view all facilities in the hotel, please contact the Duty Manager, who will be happy to show you around.


Weekend Breaks

Please ask at reception for details on weekend breaks at our hotel or BEST WESTERN Hotels.


Your Comfort

Your comfort and wellbeing while you are staying with us is our prime concern. Should you at any time wish to speak to the Duty Manager or reception, please dial 0 on your telephone.



Each Best Western® branded hotel is independently owned and operated



  • On discovering a fire, please use the nearest telephone to contact the reception desk (0).
  • Close all doors and windows.
  • Proceed to the nearest safe exit and leave the building.


Immediately make your way out of the building using the nearest safe exit.


  • Do not stop to collect your personal belongings
  • Do not return to the building to collect personal belongings until instructed that it is safe to do so by the Fire Marshall.

ASSEMBLY POINT Located in the rear car park.